Ed Day, Rockland County Executive

February 27, 2023
Contact: Beth Cefalu, Director of Strategic Communications (845) 638-5645
                Patricia Schnabel Ruppert, D.O., M.P.H., CPE, DABFM, FAAFP (845) 364-2512

Rockland County COVID-19 Call Center Closing

NEW CITY, NY, - Rockland County Executive Ed Day and County Health Commissioner Dr. Patricia Schnabel Ruppert announce the closure of the COVID-19 call center after 3 years in operation.

The COVID-19 call centers' last day of operation will be Tuesday, February 28, 2023. After this date, residents can get COVID-19 information and make COVID-19 vaccine appointments by visiting or calling 845-364-2500. The COVID-19 call center was launched in early March 2020 because of the tremendous number of calls the Health Department was receiving about the coronavirus. During its operation, the call center received 19,163 calls. The call center provided critical information to schools, medical providers, state agencies, and community organizations about COVID-19 guidance and vaccines. It has also provided an invaluable service to the Rockland community throughout the pandemic by helping residents to schedule vaccine appointments, providing quarantine and isolation release letters, responding to inquiries about testing sites and test results, and answering questions about public health safety protocols.

"When the pandemic began, our COVID-19 Call Center became a vital lifeline to keep Rockland residents informed of our local situation," said County Executive Day. "I want to recognize county personnel who took on this difficult task at the onset of the pandemic and applaud their tireless work maintaining it up until this point."

"I commend our staff for their tireless efforts to assist the community during this global pandemic. As the number of COVID-19-related calls continues to decrease, the Health Department is able to reallocate personnel to other critical health work. To prevent the spread of respiratory illnesses, we continue to encourage everyone to stay up-to-date with their vaccines, stay home when sick, wash hands often, cover your mouth and nose when coughing or sneezing, and wear a mask in public areas if you feel sick and must go out," said Dr. Ruppert.

Information about COVID-19 is available on the New York State Department of Health website, the CDC, and by calling the New York State Department of Health Coronavirus hotline at 1-888-364-3065 to speak with a NYSDOH expert who will answer questions, Monday – Sunday 9:00 am- 6:00 pm. After hours, you may leave a voicemail that will be returned.