TRIPS Paratransit

Here's how to apply for TRIPS service:

What is TRIPS?
TRIPS is Rockland County's paratransit bus service for residents with with physical, mental, developmental or intellectual disabilities or senior citizens who are aged 60 or over. In each of these cases, TRIPS service is reserved for individuals who are unable to use municipal, fixed-route bus service.

TRIPS provides curbside-to-curbside service by appointment. TRIPS passengers may or may not go directly to their destinations and there may be several pick-ups and drop-offs along the way. TRIPS operates only within Rockland County. TRIPS stands for Transportation Resources, Intra-county, for Physically disabled and Senior citizens.

 

TRIPS offers two Types of Service:

What is Regular Trips Service?
TRIPS service is reserved for individuals who find it difficult or impossible to use municipal, fixed-route bus service.

Who is eligible?
Residents with physical, mental, developmental or intellectual disabilities or senior citizens aged 60 or over. For residents with disabilities who do not meet the age requirement, and who do not have a Medicare card, certification by an approved Certifying Agency is required.

How much does it cost?
Please visit our Fares and Passes page for fare information.

How do I apply for Regular TRIPS Service?
Please visit our How to Apply for Regular Service page for information and applications.

What are the hours of operation?
Monday through Friday: 7 a.m. to 7 p.m.
Saturdays: 8 a.m. to 5 p.m. (Limited Service)

How do I request a ride?
Call (845) 364-8747 between the hours of 7:30 a.m - 5 p.m., Monday through Friday. Requests left on our answering machine for Regular TRIPS Service will not be honored. 

What about holiday service?
There is no regular TRIPS service on the following holidays:
New Year's Day; Martin Luther King, Jr. Day; Lincoln's Birthday; Presidents Day; Memorial Day; Independence Day; Labor Day; Columbus Day; Veterans Day; Thanksgiving Day; Day following Thanksgiving; Christmas Day.

How can I get more information on Regular TRIPS Service?
Download TIPS for TRIPS or call the Department of Public Transportation's Transit Information Center at (845) 364-3333.

What is ADA TRIPS Service?
A complementary, curb-to-curb origin-destination paratransit bus service for municipal, fixed-route bus services. ADA TRIPS service is designed to meet the Americans with Disabilities Act (ADA) service criteria established by the Federal government.

Who is eligible?
To be eligible for ADA TRIPS service a rider must, because of a disability, be prevented from using the municipal, fixed-route bus service, and must be certified by TRIPS or an approved Certifying Agency as an ADA paratransit customer.

How much does it cost?
Please visit our Fares and Passes page for fare information.

How do I apply for ADA TRIPS Service?
Please visit our How to Apply for ADA Service page for information and an application.

Where does it operate?
TRIPS ADA service only operates within Rockland County and both the origin and destination of the requested ride must fall within 3/4 of a mile on either side of a municipal, fixed-route bus route.

What are the hours of operation?
ADA TRIPS service will be available whenever municipal, fixed-route bus service is available (i.e. same days and hours of operation). Operating hours of the County's municipal, fixed-route bus systems vary. Municipal, fixed-route bus service schedules are available from the links below:

How do I request a ride?

  • Call (845) 364-8747 between the hours of 7:30 a.m. - 5 p.m., Monday through Friday, and speak with a member of the TRIPS staff.
  • Leave an ADA ride request on the TRIPS voicemail system outside of regular business hours.

Please note: leaving an ADA ride request on the TRIPS voicemail system does not confirm or guarantee your trip request. TRIPS staff will call you to verify the receipt of your ADA ride request, inform you of ride availability, and confirm the date and time of your reservation.

How can I get more information on ADA TRIPS service?
Download ADA Tips for TRIPS or call Yahaira Roman, ADA Compliance Officer, Department of Public Transportation at (845) 364-2065.

Contact Us

Rockland County Dept of Public Transportation
Dr. Robert Yeager Hlth Cntr
50 Sanatorium Rd, Bldg T
Pomona, NY 10970

Main Number: (845) 364-2064
Transit Info: (845) 364-3333 9:00am to 5:00pm Mon–Fri
Fax: (845) 364-2074

Email: transithelp@co.rockland.ny.us

Office Hours:
9:00am to 5:00pm Mon–Fri
Except these holidays:
New Years Day, Dr. Martin Luther King Jr.'s Birthday, Lincoln's Birthday, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Day

TRIPS:
Phone: (845) 364-8747
Call weekdays 7:30am - 5:00pm for ride requests