A Message to our TOR Customers

The Public Transportation Department is aware of the service impacts our TOR customers have experienced since the service transitioned to our new operator last month.  We apologize to customers who have been affected by service interruptions and/or not provided with the service they deserve.     

Safety is our number one priority and in working with Transdev, our new operator, we have mutually agreed to use an abundance of caution to ensure the safety of our service.  That said, the transition of our bus fleet to Transdev last month brought with it several challenges, including several vehicles that required additional maintenance attention.  

While the County fully expects its contracted bus operator to run the full complement of daily service as required, some buses are currently off the road for necessary repairs and others have been repaired and are awaiting re-inspection. This has left our fleet occasionally short the number of buses needed, which has impacted some of TOR's service schedules.  Transdev is doing its best to get all of the buses in the TOR fleet back on the road as quickly as possible.  We can assure our customers that both the Public Transportation Department and Transdev are working to resolve these issues and we appreciate the patience of our TOR customers during this time.  

TZx Service Has Ended - Hudson Link Service Now Operating

The last day of service for TZx was Sunday, October 28th and the new Hudson Link service began on October 29th.  Information about the Hudson Link is available at www.RideHudsonLink.com

Hudson Link Customer Service may be contacted via email to info.ridehudsonlink@transdev.com or via phone to 844-822-8920 (TTY 844-822-8923).

View the Hudson Link schedules

Former TZx customers should be aware of the following:

  • Rockland SuperSaver Tickets will be accepted on Hudson Link buses through 2/28/19. Tickets cannot be refunded. Please plan accordingly
  • Metro-North sells UniTickets for the new Hudson Link service.  
  • RCC, Dominican and STAC Fall 2018 Student Discount Passes will be accepted on Hudson Link buses through 12/21/18

Metro-North and Haverstraw-Ossining Ferry Continue to Cross-honor Pascack Valley Line Tickets

All Pascack Valley line rail tickets continue to be cross-honored on Metro-North's Hudson and Harlem lines in Westchester and NY Waterway's Haverstraw-Ossining Ferry.  

The cross-honoring will continue until NJ TRANSIT restores the three trains that have been temporarily discontinued while the agency installs Positive Train Control equipment on its rail fleet.

The three trains that have been temporarily discontinued on the Pascack Valley Line include:

Inbound Train #1618 – the 7:59 am Metro-North express from Spring Valley.  As an alternative, customers may wish to take:

  • The 7:37 local from Spring Valley, arriving Hoboken at 8:50 AM and New York-Penn at 9:06 AM, the same time as the cancelled 7:59 AM train. 
  • The 8:08 AM local from Spring Valley will depart five minutes earlier, at 8:03 AM, and will not stop at four stations in New Jersey, reducing the overall travel time on this train. It will arrive Hoboken at 9:09 AM and New York-Penn at 9:22 AM.

Outbound Train #1639– the 7:20 pm Metro-North express from Hoboken (7:08 from NY Penn).  As an alternative, customers may wish to take:

  • The 6:48 PM local from Hoboken (6:41 PM from New York-Penn Station) arriving Spring Valley at 8:03 PM.
  • The 7:29 PM local (7:20 PM from New York-Penn Station), arriving Spring Valley at 8:40 PM.

Outbound Train #9653– operates only on Friday afternoons and holidays at 2:58 pm from Hoboken (2:51 from NY Penn). 

See Metro-North's customer notice here:  http://web.mta.info/mnr/html/temp_pascack_5242018.html

For Hudson and Harlem line train schedule information go to: http://as0.mta.info/mnr/schedules/sched_form.cfm

For Haverstraw-Ossining ferry schedules, go to:  http://www.nywaterway.com/HaverstrawToOssiningRoute.aspx

TOR #95 Bus Detour, Desvíos en Autobús TOR #95, West Haverstraw

The TOR #95 bus route detour in West Haverstraw continues until the end of December as the Samsondale Avenue bridge is being replaced.  Passengers regularly boarding on Samsondale Avenue should meet the TOR #95 bus on East Railroad Avenue anywhere between Tanneyanns Lane and Highway 9W.

No significant delays are expected.

Español

El desvío de la ruta del autobús TOR #95 continúa en West Haverstraw hasta finales de diciembre mientras se reemplaza el puente de Samsondale Avenue. Los pasajeros que abordan regularmente en Samsondale Avenue deben abordar el autobús TOR #95 en East Railroad Avenue entre Tanneyanns Lane y Highway 9W.

No se esperan retrasos significativos.