Consumer Reference Guide
Information for Rockland County residents and visitors on: 

  • Rainchecks
  • Refunds
  • Layaway Plans
  • Furniture Sales
  • Sale of Goods for Future Delivery
  • Security Freeze
  • Consumer Checklist - Home Improvement
  • Identity Theft
  • Item Pricing

Consumer Action Handbook

Published by the Office of Citizen Services and Innovative Technologies, GSA Federal Citizen Information Center.

Do Not Call Registry
The Do Not Call (DNC) Registry allows you to register your landline and cell phone number in one central database to limit the telemarketing calls you receive. Once you register your phone number, telemarketers not exempt from the DNC Registry have up to 31 days from the date you register to stop calling you. The DNC Registry will not stop all telemarketers from calling you. Calls from or on behalf of political organizations, charities, and telephone surveyors are exempt. Companies with which you have an existing business relationship may still call you (unless you ask them to place your number on their own do-not-call list).

You can register your phone number online at or by calling 1-888-382-1222 (TTY 1-866-290-4236). If you register by phone, you must call from the phone number you wish to register. Once registered, your telephone number remains on the DNC Registry, without expiration, unless the phone number is permanently disconnected and reassigned to a new consumer or you choose to remove it.

Federal Trade Commission: Shopping and Saving
The FTC provides easily accessible information, tips and consumer alerts about shopping for products and services

New York State Identity Theft Prevention and Mitigation Program is intended to: (1) inform consumers about how to protect their personal identifying information; (2) help consumers prevent identity theft, including taking steps to protect their identities once their personal identifying information has been compromised, and (3) help consumers mitigate issues related to the theft of their identities. The implementing regulations establish requisites and procedures to provide consumers with the means to protect themselves against identity theft and to assure that appropriate assistance and complaint resolution mechanisms are in place for the protection and repair of their financial and credit history in the event their personal identifying information has been compromised.