Rockland County Office of
Consumer Protection/Weights & Measures

The Rockland County Office of Consumer Protection/Weights & Measures guards and serves Rockland County consumers while ensuring a competent and fair marketplace. To support this effort, our office fosters relationships with consumer and public interest groups, the business and professional community, law enforcement and other government agencies. We protect Rockland County consumers through oversight, enforcement and licensing of professionals. Our office has Inspectors who patrol the county for unlicensed activity, enforce NYS Agriculture & Markets Laws and safeguard and protect employees by ensuring that contractors provide the appropriate safeguards. We are committed to prevent, reduce or eliminate unlicensed activity and harmful conduct by licensed professionals who pose a threat to the health, safety and welfare of Rockland County residents.

NOTICE:

The Office of Consumer Protection window on the 8th Floor of Building A is open to the public.  However, due to ongoing COVID concerns, the drop box in the lobby adjacent to the security station will remain in operation.  You may continue to personally deliver documents by placing them in the drop box.  Office personnel will collect the documents with frequency as well as at the end of each business day. 

Press Release Regarding Information About Fraudulent COVID-19 Test Kits

The U.S. Food and Drug Administration is actively and aggressively monitoring the market for any firms marketing products with fraudulent coronavirus (COVID-19) diagnostic, prevention and treatment claims as part of our ongoing efforts to protect public health during this pandemic.

https://www.fda.gov/news-events/press-announcements/coronavirus-covid-19-update-fda-alerts-consumers-about-unauthorized-fraudulent-covid-19-test-kits

Attorney General James Issues Alert to Protect New Yorkers from Coronavirus Vaccine Scams

Guidance Issued as New York Begins Implementation of COVID-19 Vaccination Plan.

https://ag.ny.gov/press-release/2020/attorney-general-james-issues-alert-protect-new-yorkers-coronavirus-vaccine-scams

FEATURED:

Home Improvement Contracts 101 - How to Write a Contract in Rockland

Charlotte Ramsey from the Rockland County Attorney's Office and Michele Durso from Consumer protection will outline the basic requirements of a simple contract in lay person's terms. We will also present and highlight a template that contractors can use in the context of Home Improvement agreements with local consumers. This template is in compliance with the Laws of Rockland County, Chapter 286 -12 relating to Contract Requirements in the law Licensing Persons Engaged in Home Improvement Business and Swimming Pool Construction.

Download: Home Improvement Contract Template

Host: Rockland Small Business Development Center (SBDC)

The Rockland SBDC is part of the New York Small Business Development Center's (NYSBDC) network of 22 campus-based centers and outreach offices across NY State. The NYSBDC is a U.S. Small Business Administration (SBA) Resource Partner.

I want to:

Become a Licensed Contractor

Feel free to download an application and law guide. Our office will provide you with all of the information needed to obtain your license. Call or visit us. You can also email us at .

Report an Unlicensed Contractor

Call our office at (845)364-3901 or provide information at . We will dispatch an Inspector to investigate. Please note that on weekends and holidays, contact the Sheriff's office at (845) 638-5400. You can remain anonymous. Help us help you!!

File a Consumer Complaint

Call our office at (845)364-3901 or download, complete and forward a complaint form to . You can also visit us and file your complaint in person.

Learn about the Pharmacy Take Back Act

New York State adopted the "Drug Take Back Act" on July 10, 2018 preempting Local Law No. 2 of 2017.

Consumer Protection

The Rockland County Office of Consumer Protection was created in 1970. Its purpose is to protect consumers as prescribed by local law. We accomplish this through the following:

  • Grant and administer contractor licenses in a variety of trades.
  • Enforce and deter illegal contracting activity.
  • Receive and investigate consumer complaints regarding unfair dealings or fraud.
  • Educate consumers about Rockland programs designed to protect them.
  • Assist in the development of laws to further protect and promote the interests of the Rockland County consuming public.
  • Keep abreast of consumer fraud, scams and issues and take any and all appropriate measures to combat them.

Our Mission: To protect Rockland County Consumers by providing a safe and fair marketplace through oversight, enforcement and licensing of professionals.

Weights & Measures

This Department is responsible for enforcing New York State Agriculture & Markets Laws. Some duties performed are:

  • Annual scale inspections
  • Fueling station inspections
  • Octane samplings
  • Package and labeling regulations and compliance

All measures and countermeasures that we implement are designed to ensure that the residents of Rockland County consistently receive what they are paying for. 

Public Speaker Available

Our office provides public speakers to organizations for the purpose of educating consumers in Rockland County about our laws and how to protect themselves against scams and fraudulent business practices. Please call our office at 845-364-3901 to schedule a speaker.

 
 

Upcoming Public Meetings

View full calendar

Consumer Reference Guide
Information for Rockland County residents and visitors on: 

  • Rainchecks
  • Refunds
  • Layaway Plans
  • Furniture Sales
  • Sale of Goods for Future Delivery
  • Security Freeze
  • Consumer Checklist - Home Improvement
  • Identity Theft
  • Item Pricing